June 25, 2017

The hard truth is that sometimes agencies provide poor quality donors. I’m sure that this is not a practice that always has menace aforethought, but it can and will happen. Whether the regular giving donors were signed-up from very low socio-economic areas, are too you...

June 18, 2017

Which donors you cancel, which ones you keep, and which ones you reactivate may depend on a few aspects. The contract with your agency, the reason for the rejection, the number of rejections and your acquisition and retention budgets are just a few. Saying goodbye to t...

June 13, 2017

This week, the PFRA responded to the ACCC research by stating their own evidence from quality assurance reviews shows no difference between the standards of in-house vs agency or employed vs contracted fundraisers.

The donor experience is a hot topic in the world of fac...

June 12, 2017

Your charity probably needs a couple of years to acclimatise to any new fundraising channel before it is accepted as ‘business as usual’. There is no way to avoid this ill-feeling and nervousness, but there are ways to expedite this period.

Do the leg-work with all stak...

I cannot take credit for the title, but I will share the learnings. Rejecting due to ‘insufficient funds’ at the first attempt to debit the RG may be a great indicator for the future behaviour, but this doesn’t mean you should give up on them – everyone deserves a seco...

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