August 3, 2019

There is one question that has puzzled me for the past week - Is it possible to run a direct employment-only model f2f fundraising agency in Australia in 2019?

I’m having trouble naming a f2f supplier who only employs their own staff. Much like the compliant employment...

February 16, 2019

They’ve done it again” exclaimed Janet, the RG Manager of a major national charity, as she read an email from the latest bitter recipient of an unwanted charity knocker at her door.

Bill, this lady had three fundraisers knocking on her door last night. THREE! They we...

July 28, 2018

Before I launch into this week’s post I need to tell you all to donate to UNICEF.

On Friday morning I had the honour of meeting a former child soldier named Ishmael Beah[1] who had come to Australia, in his role as a UNICEF Advocate for Children Affected by War, to spe...

July 21, 2018

4 in 10 members of the UK public say they are donating less in 2018 as a direct result of the diminishing trust in charity[1].

In the past year, we have seen that trust is dwindling in some channels. Fewer individuals are donating, but our overall income is steady. In 2...

October 28, 2017

“We’re committed to doing it, but we’re not committed to how we do it.” These were the words of the CEO from one of my recent clients.

They know that they need a regular giving product, and are aware that face-to-face is the channel that provides the industry’s biggest...

September 10, 2017

Have you ever found that your suppliers’ management team did not welcome the results of a mystery shop? Did this strike you as odd? Probably not, but there are a few reasons why your agency may not be to blame for their resistance in accepting all that your shopper tel...

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