Save donors, income & team morale
Supporter Care Saves Workshops
**50% off until Dec 4th 2026**
Give your supporter care team the skills to save more donations.
Your organisation invests thousands, sometimes millions, in acquiring regular givers. But what happens when those donors want to cancel? Too often, supporter care teams are expected to protect donor relationships and income without the specialist training, tools or confidence they need to have effective saves conversations.
The Supporter Care Saves Workshop gives your team the practical skills to explore alternatives to cancellation, respond confidently to sensitive situations and help supporters find a way to continue giving when it is right for them.
Because better donor retention starts with better supported people.
Saving a donation isn't about saying no to a cancellation.
When a donor asks to cancel, the instinct is often to respect their wishes and process the request. Nobody wants to make a supporter feel pressured or guilty about their giving.
But what if the donor doesn't realise they have other options?
A supporter struggling with a $40 monthly donation might happily continue at $20. Someone experiencing temporary financial difficulties might welcome the opportunity to pause their giving.
The goal isn't to talk donors out of cancelling. It's to help them find solutions they may not know exist, while always respecting their circumstances and decisions. Our workshop helps supporter care teams recognise these opportunities and have conversations that balance empathy, donor choice and fundraising effectiveness.
What your team will learn
This practical, high energy workshop equips participants with the skills and confidence to make the most of critical donor conversations.
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Recognise saves opportunities: Identify when an alternative to cancellation may be appropriate.
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Ask better questions: Understand the reason behind a cancellation request without making supporters feel uncomfortable.
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Offer meaningful alternatives: Explore options such as reducing a donation, changing its frequency or temporarily pausing contributions where these are available.
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Navigate sensitive conversations: Respond appropriately to financial hardship, vulnerability and changing personal circumstances.
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Improve supporter communications: Use practical phone and email scripts to make conversations more effective, consistent and empathetic.
Empathy backed by practical skills
Supporter care staff often have excellent interpersonal skills and a genuine commitment to helping donors. What they may lack is the specialist training to turn those qualities into effective saves conversations.
Our workshop combines practical exercises, realistic scenarios and actionable techniques that participants can put into practice immediately. We challenge people to think differently about cancellation requests, explore where better outcomes may be possible and understand when the right decision is to let a donor go.
Participants leave with greater confidence, practical tools and a positive sense of what they can achieve.
A workshop designed for your team
The Supporter Care Saves Workshop is a three hour online session, ideal for supporter care teams, professional development days and team training.
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Practical and interactive: Focused on real conversations, not just theory.
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Designed for your people: Relevant to the challenges supporter care teams face every day.
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Immediately useful: Includes practical techniques and tailored phone and email scripts.
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Positive and challenging: Encourages participants to reflect, practise and develop new skills in a supportive environment.
An investment in donor retention
Your organisation invests in acquiring donors. Investing in the people responsible for retaining them deserves the same consideration. Better saves conversations can help reduce preventable attrition, protect valuable donor relationships and give supporters more flexibility in how they contribute. And just as importantly, your team gets the training, recognition and support they need to do their jobs well. If you want to improve donor retention, start by investing in the people responsible for it.
Let's talk about how the Supporter Care Saves Workshop can help your team have more confident, effective and empathetic conversations. Enquire below:
