WHAT WE DO BEST

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Our products and services are a direct response to our philosophy and our clients' needs.

 

We do what we know works and we do it well.

All three partners have specialisations and we make sure that you always get the right person for the right job whether it is supplier contract support and supply chain due diligence, strategy review, training and support team engagements, reviews of your tele-fundraising program, or our best known work - the mystery shopping packages.

1. Mystery shopping package 

Using experienced senior fundraisers, this package can be tailored to include street, private site and residential fundraising mystery shopping and shadowing, as well as verification call audits to create a deep-dive report that provides specific advice resulting in better quality pledges.

2. Telephone fundraising call audit & retention review 

We offer expertise in telephone fundraising best practice. Through data analysis and call listening, we provide targeted, evidence-based feedback to improve the long-term value of your telephone acquired regular donors.

3. Team support - Training, special engagements, and retainers 

An industry leader at the end of the phone or working alongside you to complete a project or as ongoing support.

4. Regular giving strategy & review

From reporting and data analysis to training and operational practices, we offer comprehensive reviews to determine the welfare of your program.

5. Supply chain due diligence

Helping your team minimise the legal and fundraising risk of outsourcing fundraising through best practice supplier due diligence based on practical knowledge of the fundraising market.

6. Supplier contract support

Review existing and devising new contracts that ensure supplier partnerships deliver in both fundraising and risk management. A critical item in every Board’s risk mitigation process.