MYSTERY SHOPPING & DOOR-TO-DOOR SHADOWING
High-quality compliant face-to-face fundraising provides a strong long-term income stream that, with proactive management, can sustain your organisation for years to come. A positive conversation with a fundraiser will create a favourable image of your brand and be the source of a sustainable donor relationship. However, low quality non-compliant fundraising diminishes returns. As the face of your cause, a negative interaction that includes pressure tactics, fraud, misinformation and lies can harm your brand and your relationships with stakeholders.
Mystery Shopping is just one tool in the F2F Manager’s box. Cancellation rates, complaints monitoring, and verification call feedback are all vital, but happen after the fact. Mystery Shopping and Door-to-Door Shadowing allows you to prevent damaging behaviour before it turns into a complaint, a poor pledge or a media request. Fundraising Partners uses experienced fundraisers to Shop your teams. Our small team of experienced senior fundraisers will perform all Shops and report back within 24 hours.
Fundraising Partners can Mystery Shop your teams in any Sydney, Melbourne, Brisbane and Adelaide. We will provide you with a comprehensive bespoke report giving valuable feedback and overall performance from a point of view of unparalleled experience.
"Bringing Fundraising Partners on board is one of the best decisions we made this year. Adam and his team provided Taronga Conservation Society Australia with a wide range of new tools we already consider indispensable to keep the Regular Giving Program healthy and sustainable."
Anto Hermida - Direct Marketing Coordinator