Mystery Shopping

At Fundraising Partners, our Mystery Shopping Campaigns are designed to help charities understand what is really happening on the ground during face to face and door to door fundraising activity.

 

• Not what was planned.

• Not what was written in the script.

• What actually happens when a member of the public meets your fundraisers.

 

We assess the full supporter experience from the first approach through to the close of the conversation, providing charities with clear, practical insight into fundraising quality, compliance, culture and supporter care standards.

​

In a sector where reputation matters, small moments matter too.

​

Let’s Talk

​​

If you would like to understand what your supporters are really experiencing, Fundraising Partners can help.

​

Our Mystery Shopping Campaigns provide independent insight, practical recommendations and a clearer picture of fundraising performance in the real world.

​

Free Self-Service Template

​

We believe every organisation should Mystery Shop its fundraising teams as often as possible. That's why we've created this self-service guide. Using the templates provided, anyone in your organisation, family or friendship group can act as a Mystery Shopper and provide valuable feedback on fundraiser performance, supporter experience and compliance.

​

Fill in the form below to receive your free template.