Verification Call Audit

Protecting Donors, Protecting Revenue, Protecting Reputation

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Verification calls are one of the most important stages in the supporter journey.

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They are often the first direct interaction a new donor has after signing up through face to face or door to door fundraising. When handled well, they build confidence, trust and long term retention.

When handled poorly, they create confusion, complaints, cancellations and reputational risk.

At Fundraising Partners, our Verification Call Audit Program gives charities independent oversight of the verification process being carried out by fundraising agencies and call centres.

We listen to the calls your new donors receive and assess whether the experience reflects the standards your organisation expects.

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Let’s Talk

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If you want a clearer understanding of what your new donors are hearing and experiencing during the verification process, Fundraising Partners can help.

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Our Verification Call Audit Program provides independent oversight, practical reporting and real insight into supporter experience, compliance and fundraising quality.