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As acquisition costs continue rising across the sector, many charities are spending enormous amounts of time searching for completely new supporters while overlooking one of the strongest opportunities they already have access to. Existing donors. Supporters who already know and trust an organisation can be more likely to become long-term Regular Givers than cold audiences encountering a charity for the first time. The latest reporting from The Benchmarking Project continues

There is a growing assumption across parts of the sector that Face to Face fundraising is becoming less important. Digital growth and changing donor behaviour have led some organisations to question whether the channel still has a long-term future. The data tells a different story. In 2024, Face to Face recruitment still accounted for 84% of all new Regular Giving donors across the Australian sector. No other acquisition channel currently comes close to producing the same sca

For years, Regular Giving conversations focused heavily on acquisition. Teams were measured on volume, agencies were measured on sign-ups and leadership often looked first at cost per acquisition. But the benchmarking data suggests the sector is entering a very different phase. Retention is now the true measure of program strength. Analysis from The Benchmarking Project 2025 shows that retained donors now generate around 88% of all Regular Giving income across participating A

There is a moment in face to face fundraising that most charities never properly see. It happens after the sign up. After the conversation on the street, at the shopping centre, outside the station. The donor has said yes. Details have been taken. The fundraiser moves on. Then comes the verification call. On paper, it is a safeguard. A compliance step. A quick check that the donor understands what they have agreed to. In reality, it is one of the most revealing points in the