#94 How strong is your organisation’s immune system?
How strong is your organisation’s immune system? A quick look at your front line heroes - the supporter care team
#72 If you’re not training your team, who is?
“They’ve done it again” exclaimed Janet, the RG Manager of a major national charity, as she read an email from the latest bitter...
#60 Donors say the darndest things
Whether it’s hearing “I can’t give to you because if I give to you, I’ll have to give to everyone” or “OK, I’ll help, but only because my...
#47 279 out of 280 cannot be wrong… can they?
In a week where Scentre reveal a ban on acquisition, including charitable f2f, in their highly regarded Westfield shopping centres, and...
#22 Spending $446 on bunny meds, but I don’t give to animal charities
When I write “I don’t give to animal charities” I don’t mean that I won’t give to animal charities, I mean that I haven’t yet. Six years...
#13 Finding the balance between revenue and relationship
Many regular giving managers will frequently assess the health of their program by running reports that measure the cost effectiveness of...