Guarding your charity's integrity: The power of supplier alignment and ongoing support
An area of our work that we know to be vital for the success of RG is due diligence and ongoing maintenance. We are fortunate enough to...
#94 How strong is your organisation’s immune system?
How strong is your organisation’s immune system? A quick look at your front line heroes - the supporter care team
#77 A New Hope or a Phantom Menace?
There is one question that has puzzled me for the past week - Is it possible to run a direct employment-only model f2f fundraising agency...
#72 If you’re not training your team, who is?
“They’ve done it again” exclaimed Janet, the RG Manager of a major national charity, as she read an email from the latest bitter...
#57 Loose lips (and illegal practices) sink ships
Before I launch into this week’s post I need to tell you all to donate to UNICEF. On Friday morning I had the honour of meeting a former...
#56 Scandals, friendraising and accreditation
4 in 10 members of the UK public say they are donating less in 2018 as a direct result of the diminishing trust in charity[1]. In the...
#19 Being caught jaywalking on your first day in Sydney
“We’re committed to doing it, but we’re not committed to how we do it.” These were the words of the CEO from one of my recent clients....
#12 Get the right mystery shoppers for your campaign
Have you ever found that your suppliers’ management team did not welcome the results of a mystery shop? Did this strike you as odd?...
