#72 If you’re not training your team, who is?
“They’ve done it again” exclaimed Janet, the RG Manager of a major national charity, as she read an email from the latest bitter recipient of an unwanted charity knocker at her door. “Bill, this lady had three fundraisers knocking on her door last night. THREE! They were pushy, abusive and one even asked if he could use her toilet. Can you believe this? You’d think they’d know that they can’t do this!” “What are you going to do about it?” asked Bill passively. “I don’t know,